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Reference71208
Company IBM Belgium

Technical System Services (TSS) Representative

Company presentation:
With consultants and professional staff in 174 countries around the world, IBM Global Business Services is the world´s largest consulting services organization. We provide clients with business process and industry expertise, a deep understanding of technology solutions that address specific industry issues, and the ability to design, build and run those solutions in a way that delivers bottom-line business value.
Job description:
 
Job description

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.


They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.

They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.

They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.

They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.

They have a thorough understanding of, and are able to articulate, IBM's technical support strategy.

They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.
 
 
Required
  • Technical Diploma
  • English: Fluent
  • German: Basic knowledge
  • French: Fluent
  • Dutch: Basic knowledge
 
Preferred
  • Bachelor's Degree
  • Dutch : Intermediate
  • German : Intermediate
Profile searched:
...
 
Job description

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.


They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.

They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.

They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.

They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.

They have a thorough understanding of, and are able to articulate, IBM's technical support strategy.

They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.
 
 
Required
  • Technical Diploma
  • English: Fluent
  • German: Basic knowledge
  • French: Fluent
  • Dutch: Basic knowledge
 
Preferred
  • Bachelor's Degree
  • Dutch : Intermediate
  • German : Intermediate
Offer:
Job description

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.


They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client.

They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.

They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.

They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s).
When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.

They have a thorough understanding of, and are able to articulate, IBM's technical support strategy.

They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.
Location:
Luxembourg
Sector:
Telecomms, ICT & Internet
Country:
LUXEMBOURG
Job category:
ICT & Internet
Level of experience:
up to 1 year
Level of training:
Bachelor
Master
Type of contract:
Permanent
Working hours:
Full-time
Foreign travel:
Never
Start date:
01/03/2014
Duration:
...
Company sheet
IBM Belgium
Avenue du Bourget, 42
1130 - BELGIUM 02 339.33.66
Size: Large
Services
Telecomms, ICT & Internet